Introduction
This Privacy Policy explains how Casabet Casino collects, uses, stores and protects personal data when you use the website and its services. We encourage you to read this policy carefully so you understand what information we process and the choices available to you. This policy may be updated from time to time, and the current version applies to your continued use of the site.
Who Controls Your Data
Casabet Casino is operated by Fortuna Games N.V., a company registered in Curaçao under company number 162413 and holding licence OGL/2024/112/0974 issued by the Curaçao Gaming Authority. The brand publishes Dr. H. Fergusonweg 1, Curaçao, as its registered address. Deltaprime Limited, registered in Cyprus under number HE 444864 at Angelou Terzaki 110B, Flat/Office 1, Egkomi 2402, Nicosia, Cyprus, acts as paying agent and EEA representative for the operator.
Data We Collect
We collect personal data directly from you, automatically when you use the website, and from third-party vendors that support our services. The categories of data we process include:
- Personal and contact details
- Identity information
- Billing and transaction data
- Preferences and feedback
- Technical logs such as IP address, access times, pages visited, language settings, crash reports and browser logs
How We Use Your Data
We use the personal data described above for the following purposes:
- Providing and operating our services
- Processing payments
- Identity verification, security checks and fraud prevention
- Customer support
- Promotional communications
- Meeting our legal obligations
Cookies and Similar Technologies
Our website uses cookies. The cookies in use include essential cookies, session cookies, persistent cookies, analytics cookies and legacy Flash cookies. Essential cookies are required for the site to function, while analytics cookies help us understand how the website is used.
Sharing With Third Parties
We share personal data with selected partners, including payment providers and technical providers that support the operation of our services. We may also disclose data to authorities where the law requires it. Our servers are located in Curaçao and in other locations, so your data may be processed internationally.
Data Retention
We retain personal data for as long as necessary for the purposes described in this policy. For anti-money-laundering purposes, records are retained for ten years.
How We Protect Your Data
We use encryption and firewall protections for the databases that store personal data. The website also uses 256-bit SSL encryption to protect data in transit, and two-factor authentication is available to help protect your account.
Your Rights and Choices
You can manage a number of privacy choices through your account settings or by contacting our customer service, and you have the right to lodge a complaint with a data protection supervisory authority under the GDPR. Your choices include:
- Opting out of marketing communications
- Updating inaccurate personal data in your account
- Submitting privacy-related complaints to customer service
- Exercising the GDPR right to complain to a supervisory authority
Contact Us
For privacy questions, requests or complaints, you can reach our customer service team through the support options available on the website. Many privacy settings, including marketing preferences and data accuracy updates, can also be managed directly in your account settings.