Our Commitment to Responsible Gambling

Staying in Control

We encourage every player to treat gambling as leisure, not as a source of income. The guidance on our responsible gaming page includes the following principles:

• Set a personal budget for deposits and playing time before you start, and stick to it.
• Take regular breaks from play.
• Never chase losses. Gambling with money you cannot afford to lose, or playing to win back losses, increases the risk of harm.
• If you are unsure about your own gambling habits, use the self-assessment resources linked from our responsible gaming page.

Limits and Tools

Our terms offer two-factor authentication to help you keep your account secure, and our support team can arrange a cool-off period if you want to step back from play for a while. Cool-off periods are set up on request through support and do not have a fixed duration; you agree the arrangement with our team. To request a cool-off or discuss your account, contact us at [email protected] or through our live chat, which is available 24/7.

• Cool-off periods arranged through our support team, with the duration agreed individually.
• Two-factor authentication available to help protect your account.

Self-Exclusion

If you need a longer break, we offer self-exclusion arranged through our support team. You can choose an exclusion period from 6 months up to 5 years. Self-exclusion is irrevocable for the period you select: your account cannot be reopened until that period has ended. During self-exclusion you may not open any new account with us, and we will not permit new registrations from you while the exclusion is in force. To request self-exclusion, contact us at [email protected] or via live chat at any time.

Recognising the Warning Signs

Gambling can become a problem when it stops being a choice. Signs that play may be getting out of control include:

• Spending more money or time on gambling than you planned.
• Chasing losses by continuing to play after losing.
• Gambling with money needed for everyday expenses.
• Neglecting work, studies, family or friends because of gambling.
• Hiding your gambling from people close to you.
• Feeling restless or irritable when you try to cut down or stop.
• If any of these sound familiar, consider a cool-off or self-exclusion and reach out for independent help.

Getting Help

Independent support is available if gambling is affecting you or someone you know. Our responsible gaming page links to self-assessment tools and support through Gamble Aware, an organisation that provides information, advice and help for people affected by gambling. You can also contact our own team at any time: support is available 24/7 via live chat and at [email protected], and we can arrange cool-off periods and self-exclusion on request.

• Gamble Aware

Underage Gambling

You must be at least 18 years old to open an account or gamble at Casabet Casino. Where a higher minimum age applies to you under the rules that govern your location, that higher age applies. We require complete and accurate registration in your own name, and identity verification may be requested at any time. Accounts held by underage users are not permitted. If you share a device or household with minors, we advise using parental filtering software to block access to gambling sites; our responsible gaming page includes guidance on parental filtering.