Terms and Conditions at Casabet Casino
At Casabet Casino we want every player to understand the rules that apply before opening an account and placing a bet. This page summarises the main points of our General Terms, which are displayed as version 1.1, published 16 February 2024. The full wording on our website is always the authoritative version, and the English text prevails over any translation. We may update these terms from time to time, so please read the current version on our site. If you have any questions about a clause, contact us via live chat or at [email protected].
Who Can Play
You must be at least 18 years old to register and play at Casabet Casino. Where a higher gambling age applies to you locally, that higher age also applies. You may not register or play if you are located in one of the restricted countries or territories listed in our Terms and Conditions, which include Afghanistan, Aruba, Bahamas, Benin, Bonaire, Central African Republic, Congo, Cote d'Ivoire, Crimea, Cuba, Curacao, Denmark, Eritrea, France, Ghana, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Democratic People's Republic of Korea, Chad, Cameroon, Panama, Qatar, Kuwait, Lebanon, Liberia, Libya, Mali, Myanmar, Moldova, Netherlands, Nicaragua, Pakistan, Palestine, Russian Federation, Saba, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Syrian Arab Republic, Singapore, Togo, the United States and its dependencies, Ontario, Uganda, the United Kingdom, Ukraine, Venezuela, Yemen, Zimbabwe and Nigeria. Absence from that list does not by itself confirm that our services are legally available where you live, so please check the rules that apply to you before registering.
Account Registration and Ownership
Registration requires your accurate legal name, mobile number, email address, username and password, together with any further personal details we request. All information must be correct and in your own name. Each person may hold one personal account, and there is one account per household, IP address and device unless shared use is disclosed to us in advance. Accounts cannot be transferred to another person, and betting on behalf of third parties or depositing with third-party payment instruments is prohibited. Using a VPN, proxy or similar tool to mask or manipulate your real location is not allowed. We offer two-factor authentication and encourage you to enable it to protect your account.
Identity Verification and KYC
Before your first withdrawal we require identity and payment verification. Documents can include a photo ID, proof of address, card or bank statements and proof that you own the payment method used, and we may also request phone or face checks. Our anti-money-laundering procedure requires an ID document presented with a handwritten six-digit number, an additional face image, all four corners of the document visible, and a recent address bill or document no older than three months. Staged verification thresholds apply: enhanced checks begin once deposits or withdrawals pass certain cumulative levels, and source-of-wealth checks apply at higher levels. Cumulative deposits can trigger a temporary account freeze pending review. Completed verification is usually processed within about 24 hours once all documents are in order, although enhanced checks can extend that timeframe. Documents can be sent to [email protected].
Deposits
A minimum deposit applies, and deposits are subject to a per-transaction maximum. All payments must be made in your own name using your own payment instruments; third-party deposits are prohibited. Deposits carry a 3x turnover requirement before withdrawal, as set out in our Terms and Conditions.
Withdrawals and Payouts
Withdrawals are subject to verification, and completing verification can delay a payout. A monthly withdrawal limit applies. Payout legitimacy checks may take between 3 and 14 days. A withdrawal cannot be processed while verification is incomplete, and an account closure cannot proceed while a balance or pending withdrawal remains. Please make sure your documents are complete and current before requesting a payout to avoid unnecessary delays.
Bonuses and Promotions
Our promotions include a welcome package for new players, daily cashback that is wager-free and scaled by VIP level, a weekend reload offer, bet packages and a sports welcome reward, together with rotating features such as a daily bonus map, lucky boxes, achievements and prize-pool quests. A minimum deposit applies to each offer. The first-deposit bonus carries a 40x wagering requirement on the bonus and a 35x requirement on free-spin winnings, with a ten-day lifetime and caps on both spin winnings and total bonus release. Only one bonus can be active at a time, and each offer is limited to one per person, family, address, email, IP address, phone number, payment instrument and device. Real money is used first. Cancelling a bonus or requesting a withdrawal before completing rollover removes the bonus funds and any winnings derived from them, and cancelled bonuses cannot be reactivated. A maximum bonus bet applies while a bonus is active. Live casino games are unavailable with an active bonus, and game contributions differ: most eligible slots count fully, table games, card games, video poker, roulette, blackjack, baccarat and craps contribute nothing, certain named games contribute at a reduced rate, and excluded or prohibited games do not count at all. Players from Finland, Ireland, Japan and Hungary are excluded from all bonuses except cashback. Offer terms can change, so check the current conditions on the promotions page before claiming.
Gameplay and Wagering Rules
While a bonus is active, the maximum bonus bet and the game contribution rules described in the bonus section apply. Deposited funds are subject to a 3x turnover requirement before they can be withdrawn. The prohibited-game list applies at all times during bonus play, and our Terms and Conditions also cover sports settlement rules, including qualifying odds and maximum bonus stakes for sports offers.
Prohibited Activity
The following are prohibited: holding more than one account, using another person's identity or payment instruments, placing bets on behalf of third parties, transferring accounts, and using a VPN, proxy or similar tool to hide or falsify your real location. Our Terms and Conditions also address fraud and bonus-related abuse. Breaching these rules can lead to account action as described in the suspension and closure sections.
Account Suspension
We can freeze an account pending review when cumulative deposits reach levels that trigger enhanced verification. Accounts may also be closed after 90 days without a login, or where verification is incomplete or refused. In those situations we state that remaining funds may be written off. Ordinary unused bonuses may be removed after one month.
Account Closure
You can request closure of your account by contacting us via live chat or at [email protected]. Closure cannot proceed while a balance remains or a withdrawal is pending, so please withdraw your funds first. As described above, we can also close accounts after 90 days of inactivity or following incomplete or refused verification, and remaining funds may be written off in those cases.
Responsible Gambling
Our Responsible Gaming page was last updated on 29 August 2024. You can request self-exclusion through our support team for a period of 6 months to 5 years; the exclusion is irrevocable for the selected period, and no new accounts may be opened while it is in effect. Support can also arrange a cool-off period without a fixed duration. Play is restricted to those aged 18 and over. We advise setting personal deposit and time budgets, taking regular breaks and never chasing losses. The page links to self-assessment and support through Gamble Aware and provides parental filtering advice.
Complaints
If you have a complaint, contact us first via live chat or at [email protected] so we can look into it. Our Terms and Conditions set out a complaint procedure under the Curaçao Gaming Authority framework, and we keep complaint records for at least five years.
Governing Terms and Licensing
Casabet Casino operates under a B2C licence from the Curaçao Gaming Authority, licence number OGL/2024/112/0974, initially granted on 8 July 2024 and listed with status Indefinite. The certificate identifies the domain casabet.io and the operating company Fortuna Games N.V., company number 162413. The laws of Curaçao apply to our services, and the courts of Curaçao have jurisdiction. The English version of our Terms and Conditions prevails over any translation. These terms may be updated, and the version published on our website is the one that applies.