Casabet Casino FAQ

Registration asks for your accurate legal name, mobile number, email address, username and password, plus any requested personal details. You must be at least 18 years old, or older if your local law sets a higher age. Only one personal account is allowed, and it must be registered in your own name with payment instruments that belong to you.

The rule is one account per person, and one account per household, IP address or device. If several people genuinely share a household, connection or device, this must be disclosed to Casabet Casino in advance.

Use the Forgot password option on the login page and follow the prompts. If you still cannot restore access, contact customer support for help. Reopening a closed account is handled by support, and self-excluded accounts stay blocked for the full chosen period.

Send the requested documents to [email protected]. Verification normally takes up to 24 hours once all documents are complete, although additional AML and security checks can extend this. For the first withdrawal you need proof of identity, address and payment ownership; card images must show only the first 6 and last 4 digits, with all other digits and the CVV/CVC masked.

New players can claim a welcome package on the first deposit, combining a deposit match with free spins and a spin on the reward wheel. A minimum deposit applies, and the bonus carries wagering requirements with a ten-day lifetime. Check the current conditions on the promotions page before depositing.

Your profile displays a progress bar showing how much of the wagering requirement you have completed.

No. Once a bonus is cancelled it is considered settled and cannot be reactivated. Cancelling a bonus or withdrawing before completing rollover also removes the bonus funds and any winnings derived from them.

Ordinary slots and other eligible games contribute 100%, while table games, card games, video poker, roulette, blackjack, baccarat and craps contribute 0%. Certain named games contribute at a reduced 20% rate, and excluded or prohibited games contribute nothing. Live casino games are unavailable while a bonus is active, and only one bonus can be active at a time, with real money used first.

Enrolment is automatic: you join as soon as you start playing and accumulate experience points. The program has 30 tiers, from Bronze 1 up to Super VIP 5, with rewards such as wager-free daily cashback scaled by tier, level-up rewards, birthday and New Year gifts, higher or individually agreed withdrawal limits, and a personal manager from Platinum 1 onward.

Request a payout through the Cashier using a payment account in your own name, normally the same route used for the deposit. Deposits carry a 3x turnover requirement before withdrawal. Processing takes up to two banking days, with delivery possible within up to five banking days or longer if checks, holidays or payment-channel delays apply. Cancelling a pending withdrawal returns the funds to your playable balance, and progressive jackpots are paid in full.

Verification requirements, security checks, public holidays and delays in the payment channel can all extend the standard processing window. One pending withdrawal per method is allowed, and requests may be limited to one per 24 hours, with daily, weekly and monthly caps applying.

Yes, available games offer demo modes that are marked separately from real-money play. Demo play does not generate withdrawable winnings and does not count toward bonus rollover.

The catalogue covers video slots, jackpot games, blackjack, roulette, baccarat, table games, poker, live dealer games, game shows and crash or instant minigames, alongside a full sportsbook. Beyond play, the site runs tournaments, achievements, daily missions, reward wheels, a bonus shop and recurring promotions such as daily cashback and reload offers.

Yes. Casabet Casino is available on iOS, Android, desktop and tablet with the same products, so you can play directly from your mobile browser.

Live chat is advertised as available 24/7, and you can also email the team.

• General support: [email protected]
• Finance and verification: [email protected]

Contact customer support to arrange self-exclusion, which can be set from 6 months up to 5 years and cannot be ended early once chosen; no new accounts may be opened during the exclusion period. Support can also arrange a cool-off period if you prefer a shorter break. Players are advised to set personal deposit and time budgets, take regular breaks and avoid chasing losses, and the Responsible Gaming page links to self-assessment resources and parental filtering advice.